This Siebel Pharmaceuticals customer’s existing application was of moderate to high complexity, with a number of interfaces to other systems, a significant amount of customisation and scripting, and a large number of views.

As part of the upgrade, the Siebel servers were also being moved from a Windows to a Unix environment, and the Oracle database was being upgraded.

Customer Systems consultants were responsible for all the Siebel and Actuate work, reporting to the customer’s project manager. As well as reconfiguring the user interface and scripts to work in the latest version of Siebel, we carried out a substantial amount of redesign to move custom functionality to new standard functionality. This involved significant data transformation work to move valuable customer data into the new tables.

We spent a total of 10 man-days on analysis work followed by 103 man-days on the technical aspects of the upgrade. The project was finished on schedule, and the resulting platform has enabled the customer to considerably add to the functionality in Siebel and deploy the application to many new user groups.

At the end of the project, the customer said, “I don't know where to start with the accolades ... WE DID IT, and we did it ON SCHEDULE.”